What does customer satisfaction look like in the Contact Center of the future?
It’s simple – because in the contact center of the future, your customers will get the answers they need, through their favorite channel, at astonishing speed. What used to be known as a Call Center – where agents either made or accepted customer calls – has today grown to include interaction with customers, when, where and how they choose. From phone to chat to social media and other channels, the contact center is shaped by digital innovation and customer needs. Download this e-book or read more about our other Collaboration solutions here.
Cisco Webex Contact Center
Get an insight into the technology and economy behind tand gain insight into how to build a cognitive and cloud-based contact center and the benefits of doing so. Learn how to make the most of AI etc.
Bring people together anytime, anywhere and on any device with Cisco’s integrated collaboration infrastructure for voice and video calling, messaging and mobility. Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable and manageable call control and session management.
Any customer interaction is critical. Every touch point makes it easy for your business to deliver exceptional, proactive customer experiences that help you retain both your customers and your agents. Let’s see what a customer service journey looks like with a Cisco solutions.
Today, customers expect fast, friendly and personal service and they expect it, whether they are talking to a retailer, customer service representative or a bank adviser. Meeting these high expectations is not easy. But with technologies like cloud, AI, ML and data analytics, your contact center can not only meet but also exceed your customers’ expectations.
The smart way to buy the perfect mix of services! Multiple licensing agreements no longer need to complicate your high quality collaboration experiences. You can subscribe to what you need today and add more services as needed.