What Does Customer Satisfaction Look Like in the Contact Center of the Future?

 It’s simple – in the future, your customers will get the answers they need, through their favorite channel, at astonishing speed. What used to be known as a Call Center – where agents either made or accepted customer calls – has grown to include interaction with customers, when, where and how they choose. From phone to chat to social media and other channels, the contact center is shaped by digital innovation and customer needs. Download this eBook or read more about our other Collaboration solutions here

Cisco Webex Contact Center

Get an insight into the technology and economics behind the contact center in the cloud. Gain insight into how to build a cognitive and cloud-based contact center and the benefits of doing so. And learn more about how to make the most of AI.

Read about why Lytzen IT are Experts with more than 20 years of experience.

Kontaktcenter contact center

Contact Center

Bring people together anytime, anywhere and on any device with Cisco’s integrated collaboration infrastructure for voice and video calling, messaging and mobility. Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management.

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kontaktcenter contact center

Contact Center or Profit Center?

Any customer interaction is critical. Every touch point in these solutions makes it easy for your business to deliver exceptional, proactive customer experiences that help you retain both your customers and your agents. Let’s see what a customer service journey looks like with a Cisco solutions.


Kontaktcenter contact center

Contact Center & WebEx Teams

Today, customers expect fast, friendly and personal service and they expect it, whether they are talking to a retailer, customer service representative or bank adviser. Meeting these high expectations, especially with older call center solutions, is not easy. But with technologies like cloud, AI, ML and data analytics, your call center can not only meet but also exceed your customers’ expectations.

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Cisco FlexPlan

The smart way to buy the perfect mix of services! Multiple licensing agreements no longer need to complicate your high quality collaboration experiences. You can subscribe to what you need today and add more services as needed.

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The Future is Calling

Make sure your phones keep up with your evolving business needs and help streamline your digital transformation.

 To learn more about WebEx

Complete Experience

Connect Webex Meetings and Webex Teams and collaborate with your Unified Call Manager using Webex Hybrid Services.

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Operate your cloud call center with Cisco Hosted Collaboration Solution through Lytzen IT.


Global and scalable for both small, medium and large Customer Call Centers.

Cloud Programs 

Collaborate from any workspace with all types of common applications, such as Webex Teams.

WebEx Calling

Get to know your customers better in order to better predict their needs.