Kyocera Unimerco Ltd.
Kyocera Unimerco Ltd. – Call Manager in The Cloud Provides Flexibility
When Kyocera Unimerco Ltd. needed a new call manager system, they chose Lytzen IT to implement and maintain a Cisco solution that ensured them a flexible and global call manager.
The Telephone System – An Important Lifeline
For the global company Kyocera Unimerco Ltd., the telephone system is a lifeline. It is essential to ensure support, and not least, it has to be a stable tool that salespeople use daily. “We had a very old call manager, located locally, where we had no support. We wanted a solution that secured more OPEX and less CAPEX. Hence, we looked for a hosted solution, ”according to Claus Skallerup, CIO at Kyocera Unimerco, Denmark.
Then back in 2017, Kyocera Unimerco Ltd. replaced their old call manager with an online solution that, however, quickly proved unsuccessful. Thus, they called Lytzen IT, with which they have collaborated for over 10 years, including in unified communication and MPLS. “Then we switched the entire solution to the cloud-based Cisco Unified Communication Manager with a Farlon Switchboard. The solution is implemented in all Kyocera Unimerco Ltd. departments worldwide, ”according to Christian Foghsgaard, sales director and partner at Lytzen IT.
Unified Communication Provided An Online Solution That Ensured The Necessary Flexibility To Be Able to Adapt Quickly.
The decision about a cloud based Cisco solution was not particularly difficult to make. Claus Skallerup says that they needed a very flexible solution so they could adjust and adapt quickly. “What we have on Monday, we do not know if we have on Friday. So we must be able to adapt our systems very quickly, “according to Claus Skallerup and continues:
” It may be that we can not do quite as much with a hosted solution, but we can abundantly, and flexibility was crucial for us. “
They called Lytzen IT, with which they have collaborated for over 10 years, including in unified communication and MPLS.
Kyocera Unimerco Ltd. – Authentic Partner With A Focus On Trust
Lytzen IT is a partner
For Claus Skallerup, there are several good reasons why they chose Lytzen IT to handle this project. One of the main reasons is that they have used Lytzen IT for several years to solve various IT tasks. “We have great confidence in Lytzen IT and their qualifications. They are not just a supplier, they are our partner. They are not only here to make money, they are also here to make things work, and that is very important to us, ”points out by Claus Skallerup. This collaboration and partnership means that a great deal of trust has been built. Claus Skallerup feels that they know them very well and that the culture that Lytzen IT has fits in well with the collaboration.
“They are authentic, and we really appreciate that,” says Claus Skallerup.
“In our collaboration, we never talk about contracts, prices or money, because they are our partner, not ‘just’ a supplier,” explains Claus Skallerup
Lytzen IT Manages Everything
“Working with Cisco’s solution requires unique knowledge and experience. We do not have it, but Lytzen IT does. Thus, they function as our IT department, and it works really well for us. Outsourcing is part of our DNA as a company, and Lytzen IT manages the task perfectly.”
When it comes to outsourcing, Claus Skallerup has only praise left for Lytzen IT. He considers them one of their best outsourcing partners, not least because of their attitude towards what a good partnership should entails.
Another thing that has been important for Kyocera Unimerco Ltd. is the everyday management of their call manager installation.
“In our collaboration, we never talk about contracts, prices or money, because they are our partner, not ‘just’ a supplier,” explains Claus Skallerup. This is something that Christian Foghsgaard is happy to hear.
“One of our success parameters is that our customers must consider us as their partner. We have a common task. we have to solve, and we do that best as partners. We want to have long-term relationships with our customers, and that requires that we can do more than just send out invoices. ”points out Christian Foghsgaard.
”It was a long journey, and thus it was very important that we could trust that Lytzen IT could ensure us a smooth and trouble-free transition – and we could,” says Claus Skallerup.
Kyocera Unimerco Ltd. – A Good Process
The entire process of getting from the old system and to the new was not something that happened overnight.
The entire process of getting from the old call manager system and over to the new Cisco solution was not something that happened overnight.
“It was a long journey, and thus it was very important that we could trust that Lytzen IT could ensure us a smooth and trouble-free transition – and we could,” says Claus Skallerup.
Alongside Lytzen IT, all departments were reviewed one by one, and their needs for the new call manager were identified. Hence, they could support customers in the best possible way.
“It was a good process. Lytzen IT was great at understanding our requirements. They are good at challenging us, pushing us and making us think differently, ”Claus Skallerup recalls.
During parts of the process, three simultaneous systems ran. However, it was not necessary to inform the employees about it, as Lytzen IT ensured the process was completely transparent. Thus, the employees were never disturbed.
“Today we are happy with Cisco, and we are very happy with Lytzen IT,” concludes Claus Skallerup.
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